Greenwood Solutions customer privacy notice

This privacy notice helps you to understand what we do with your personal information.

Our contact details

What information we collect, use, and why

We collect or use Website user information (including user journeys and cookie tracking) to provide services and service updates or marketing purposes

Lawful bases
We base the collection of this information for providing services and service updates or marketing purposes on legitimate interest; collecting this information helps us to improve the information we provide to visitors and deliver practical advice and information more easily.

Any personal information we collect is provided directly from you. We do not collect or share personal information with other third parties.

We retain information for a maximum of 1 year after collection. After this point any personal information that is not in active use is deleted.

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal data.
Your right to rectification – You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal data in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal data in certain circumstances.
Your right to object to processing – You have the right to object to the processing of your personal data in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.

If you make a request, we have one calendar month to respond to you. We reserve the right to levy a reasonable charge for any tasks undertaken relevant to your request.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice. If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

This privacy policy was last updated: 2 May 2024